Refund policy
Last updated: 7 November 2026
Camp-Out Shop wants you to get what you paid for. If something goes wrong, email campoutau@gmail.com with your order number and we’ll work it out fairly.
Damaged, defective, or wrong item
If your order arrives damaged, doesn’t work as described, or isn’t the product you ordered, contact us within 14 days of delivery. Include clear photos of the item and packaging. Where we confirm the issue, we’ll offer a replacement or a refund (including shipping where the fault is on us).
Change of mind
Because orders are packed and shipped after you buy, change-of-mind returns aren’t always available — especially once an item has shipped or been opened. If your order hasn’t shipped yet, email us ASAP and we’ll cancel where we still can.
How refunds are paid
Approved refunds go back to your original payment method. Processing time depends on your bank or card provider (often a few business days after we issue the refund).
Shipping times (for context)
- Australia: 7–12 business days (tracked)
- New Zealand: 8–14 business days (tracked)
Delays from carriers or customs alone aren’t usually grounds for a refund, but if a parcel is lost or stuck unreasonably long, email us and we’ll chase it or make it right.