Contact
Contact Camp-Out Shop
Questions about an order, shipping, or a product? Email us at campoutau@gmail.com — we read every message and reply as soon as we can.
Shipping
We ship tracked to Australia and New Zealand:
- Australia: 7–12 business days
- New Zealand: 8–14 business days
You’ll get a tracking number once your order ships. Times start after dispatch and can vary with customs or remote postcodes.
Refunds & returns
If something arrives damaged, defective, or isn’t what you ordered, email us with your order number and a clear photo. We’ll sort a fair fix — refund or replacement where it makes sense. Change-of-mind returns on opened camping gear aren’t always practical for a small store, but we won’t leave you stuck with a wrong or broken item.
More detail: see our Refund policy and Terms of service in the footer.